Refund Policy

1. Trial & Demo Services

Trial, Demo, Promotional, and Evaluation plans are provided for testing purposes only and are strictly non-refundable.

2. Subscription Services

Monthly, Quarterly, and Annual subscriptions are billed in advance. Once a cloud desktop or service has been provisioned and activated, subscription fees are generally non-refundable.

3. Cloud Resource Allocation

When your order is activated, dedicated computing resources such as CPU, RAM, Storage, IP addresses, and software licenses are reserved exclusively for your account. Therefore, charges for provisioned services cannot normally be refunded.

4. Cancellation Policy

Customers may cancel their subscription at any time by contacting our support team or through the customer portal (if available).

• Cancellation requests should be submitted before the next billing cycle.
• Your service will remain active until the end of the current paid billing period.
• No partial refunds or credits will be issued for unused time.
• Future recurring billing (if applicable) will be stopped after cancellation.

5. Refund Eligibility

Refund requests may be approved only under the following circumstances:

• Duplicate payment made for the same service.
• Incorrect billing due to a billing error by Tekzivo Cloud DAAS.
• Payment was successful but the ordered service could not be provisioned.
• A technical issue caused by Tekzivo prevents service activation and cannot be resolved within a reasonable time.

6. Non-Refundable Charges

• Activated Cloud Desktop subscriptions.
• Consumed computing resources.
• Professional services and consultation.
• Custom configuration or deployment services.
• Software license fees.
• Third-party products or services.

7. Refund Processing

Approved refunds will be processed using the original payment method whenever possible. Processing typically takes between 7 to 14 business days, depending on your payment provider or financial institution.

8. Chargebacks

Before initiating a payment dispute or chargeback, customers are encouraged to contact our support team so we can resolve the issue promptly. Unauthorized or fraudulent chargebacks may result in immediate suspension or termination of your account.

9. Changes to This Policy

Tekzivo Cloud DAAS reserves the right to modify this Refund Policy at any time. Any updates will be published on this page with the revised "Last Updated" date.

10. Contact Us